Refund and returns Policy of The Guitar Shop G&T
This Refund Policy (“Policy”) applies to the following purchases: All

  1. General
    (a) We offer refunds, repairs and replacements in accordance with the Australian
    Consumer Law and on the terms set out in this Refund Policy (“Policy”).
    (b) Any benefits set out in this Policy may apply in addition to consumer’s rights under
    the Australian Consumer Law.
    (c) Before making a purchase, please read this Policy so that you can understand
    your rights and what you can expect from us if you are not satisfied with your
    order.
  2. Australian Consumer Law
    (a) Under the Australian Consumer Law:
    (i) Our goods and services come with guarantees that cannot be
    excluded under the Australian Consumer Law. For major failures
    with the service, you are entitled
    (A) to cancel your service contract with us; and
    (B) to a refund for the unused portion, or to compensation for
    its reduced value.
    (ii) You are also entitled to choose a refund or replacement for
    major failures with goods. If a failure with the goods or a service
    does not amount to a major failure, you are entitled to have the
    failure rectified in a reasonable time. If this is not done you are
    entitled to a refund for the goods and to cancel the contract for
    the service and obtain a refund of any unused portion. You are
    also entitled to be compensated for any other reasonably
    foreseeable loss or damage from a failure in the goods or
    service.
    (b) We offer refunds, repairs, and replacements in accordance with the Australian
    Consumer Law.
    (c) The Australian Consumer Law provides a set of Consumer Guarantees which
    protect consumers when they buy products and services.
    (d) If the Australian Consumer Law applies, then we cannot avoid the Consumer
    Guarantees which it provides. If there is an inconsistency between this Policy and
    the Australian Consumer Law, the Australian Consumer Law will prevail.
    (e) Further information about the Australian Consumer Law and these Consumer
    Guarantees is available from the website of the Australian Competition and
    Consumer Commission.
    (f) If a product or service which you purchased from us has a major failure (as
    defined in the Australian Consumer Law) then you may be entitled to a
    replacement or refund. You may also be entitled to compensation for any
    reasonably foreseeable loss or damage resulting from that major failure.
    (g) If a product or service which you purchased from us has a failure which does not
    amount to a major failure (as defined in the Australian Consumer Law) then
    you may still be entitled to have the goods repaired or replaced.
  3. Cancellation and Change of Mind
    (a) We do not offer any refund if you change your mind, or find the same product or
    service cheaper elsewhere.
  4. Products Damaged During Delivery
    (a) In the event that the product you ordered has been damaged during delivery:
    (i) Please contact us as soon as possible.
    (ii) Any damaged product must be returned in the condition in which it was
    received, together with any packaging and other items which you received
    with the damaged product.
    (b) We will arrange to repair or collect the damaged product and replace it with an
    equivalent product, or to refund it, provided that you have contacted us within 14
    days from the date of receiving the product.
  5. Exceptions
    (a) Notwithstanding the other provisions of this Policy, we may refuse to provide a
    repair, replacement or refund for a product or service purchased by you if:
    (i) You misused the said product in a way which caused the problem.
    (ii) You knew or were made aware of the problem(s) with the product or
    service before you purchased it.
    (iii) You asked for a service to be done in a certain manner, or you asked for
    alterations to a product, against our advice, or you were unclear about
    what you wanted.
    (iv) Any other exceptions that apply under the Australian Consumer Law.
  6. Shipping Costs for Returns
    (a) In the event that a product you have purchased fails to meet one or more
    Consumer Guarantees under the Australian Consumer Law, we shall bear any
    cost of shipping the said product (the “Returned Product”) back to us, as well as
    any cost of shipping any replacement product to you.
    (b) If the Returned Product can easily be shipped or returned, then you are
    responsible for organising for the Returned Product to be returned to us. If the
    Returned Product is eligible for a repair, replacement or refund under the terms of
    this Policy (including under the Australian Consumer Law) then we will
    reimburse you for the reasonable postage, shipping or transportation costs for the
    Returned Product.
    (c) If the Returned Product is too large, too heavy, or otherwise too difficult to be
    removed and returned by you, and is believed to be eligible for a repair,
    replacement or refund under the terms of this Policy (including under
    the Australian Consumer Law), then we will organise for the postage, shipping,
    transportation or collection of the Returned Product, at our cost.
    (d) In the event that we organise and pay for the inspection, postage, shipping,
    transportation or collection of a Returned Product, and it turns out not to be
    eligible for a repair, replacement or refund under the terms of this Policy (including
    under the Australian Consumer Law), then you will be required to pay the
    costs of any inspection, postage, shipping, transportation or collection of the
    Returned Product.
  7. Response Time
    (a) We aim to process any requests for repairs, replacements or refunds within 2 days
    of receipt.
  8. How to Return Products
    (a) You can contact us at the end of this Policy to discuss a return using the
    information.
    (b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the
    same form as the original purchase or to the same account or credit card used to
    make the original purchase.
    (c) To be eligible for a refund, repair or replacement, you must provide proof of
    purchase.
    (d) You may be required to provide a government issued identification to qualify for a
    refund, repair or replacement.
  9. Contact Us
    (a) If you wish to speak to us about this Policy or about any refund, repairs or
    replacements, please contact us at: shaun@guitarsandtoys.com.au.